Two Stage Verification

[Jeff Gaines]

I use one of my email addresses (hosted with Heart Internet) for two stage
verification but in the last couple of weeks the email with the code
hasn't arrived so I can't log on even with several attempts.

If it's a new organisation I can switch to a different email (hosted by
Mythic Beasts) and it works immediately but obviously I can't do this with
existing accounts.

I have had problems with Heart in the past, they had a spat with Yahoo
which meant all email to a Yahoo email address from a Heart hosted address
was bounced as spam. When I took it up with them they just wrung their
hands and said there was nothing they could do.

Is it possible their system is set up to not send 2SV emails? I've raised
a ticket but suspect I need to move away from them as their service is so
bad nowadays.

[Andy Burns]

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived

Is it your own domain, have you checked the SPF and/or DKIM records for it?

[Jeff Gaines]

Post by Andy Burns

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived

Is it your own domain, have you checked the SPF and/or DKIM records for it?

It is my own to the extent I paid for it and renew it regularly but Heart
host it because I have no idea what SPF and/or DKIM records are!

[Jaimie Vandenbergh]

Post by Jeff Gaines

Post by Andy Burns

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived

Is it your own domain, have you checked the SPF and/or DKIM records for it?

It is my own to the extent I paid for it and renew it regularly but Heart
host it because I have no idea what SPF and/or DKIM records are!

Ask Mythic Beasts above moving the domain over to them, so it'll use
their mail systems?

Cheers - Jaimie

[Jeff Gaines]

Post by Jaimie Vandenbergh
Ask Mythic Beasts above moving the domain over to them, so it'll use
their mail systems?

I think that's the long term answer, MB has been excellent with the domain
they have - and their prices are good!

[Richard Kettlewell]

Post by Andy Burns

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with
the code hasn't arrived

Is it your own domain, have you checked the SPF and/or DKIM records for it?

How would that help? SPF and DKIM are about sending mail, the problem
here seems to be about receiving mail.

[jkn]

Post by Andy Burns

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived

Is it your own domain, have you checked the SPF and/or DKIM records for it?

I have a Plusnet account and have some similar issues... I think because I
have my own domain name and the mail gets forwarded, and I do not have the
means to add SPF records to it.

I would move this account to Mythic Beasts, except that other email addresses
I have moved in a similar way seem to get more spam getting through MB. I
am aware that I can alter the threshold, but I don't want to start getting
false positives.

I'm not sure if the Plusnet Span filter was better than the MB one, or whether
I didn't notice. I'd like to set up a proper email address with domain name for our young
teenager, but I am a bit concerned about the spam issue. Of course, they
do already have TikTok, etc ...

[Theo]

Post by jkn

Post by Andy Burns

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived

Is it your own domain, have you checked the SPF and/or DKIM records for it?

I have a Plusnet account and have some similar issues... I think because I
have my own domain name and the mail gets forwarded, and I do not have the
means to add SPF records to it.
I would move this account to Mythic Beasts, except that other email addresses
I have moved in a similar way seem to get more spam getting through MB. I
am aware that I can alter the threshold, but I don't want to start getting
false positives.
I'm not sure if the Plusnet Span filter was better than the MB one, or whether
I didn't notice. I'd like to set up a proper email address with domain name for our young
teenager, but I am a bit concerned about the spam issue. Of course, they
do already have TikTok, etc ...

You could set up mail with MB but forward to PN's mailbox. That way you'd
get the benefit of PN's spam filtering, although you'd still be using MB's
greylisting (so PN's filter doesn't get the chance to reject mail at
source, it can only move it to the spam folder)

ie:

Receive:
Sender -> MB -> forward -> PN -> IMAP to your client

Send:
SMTP from your client -> MB -> Recipient

You'd set up your client with:
IMAP server = imap.plus.net (or whatever)
SMTP server = smtp-auth.mythic-beasts.com

and set up MX and SPF/DKIM on yourdomain.com with the MB defaults. (ie
allowing *.mythic-beasts.com be your approved recipient and sending server)

The main thing here is you wouldn't be able to send from PN webmail using
your domain, but I don't think they let you do that anyway.

Theo

[Richard Kettlewell]

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived so I can't log on even with several attempts.
If it's a new organisation I can switch to a different email (hosted
by Mythic Beasts) and it works immediately but obviously I can't do
this with existing accounts.
I have had problems with Heart in the past, they had a spat with Yahoo
which meant all email to a Yahoo email address from a Heart hosted
address was bounced as spam. When I took it up with them they just
wrung their hands and said there was nothing they could do.
Is it possible their system is set up to not send 2SV emails? I've
raised a ticket but suspect I need to move away from them as their
service is so bad nowadays.

In principle Heart could look at their mail server’s logs to see if the
emails are arriving and if so figure out why they are being rejected.
But it sounds like you’d be better off moving to a mail provider who can
receive email.

[Theo]

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two stage
verification but in the last couple of weeks the email with the code
hasn't arrived so I can't log on even with several attempts.

Is the email not arriving at all, or not in a timely manner so you can
complete the login?

Sometimes ISPs' ideas of spam filtering involve attempting to throttle
spammers by delaying mail, but this makes 2FA mails useless. It may be
something that can be adjusted if they have any spam filtering knobs you can
tweak in their control panel.

Post by Jeff Gaines
If it's a new organisation I can switch to a different email (hosted by
Mythic Beasts) and it works immediately but obviously I can't do this with
existing accounts.
I have had problems with Heart in the past, they had a spat with Yahoo
which meant all email to a Yahoo email address from a Heart hosted address
was bounced as spam. When I took it up with them they just wrung their
hands and said there was nothing they could do.

It happens. If a big company like Microsoft is in the wrong, there's not
much a small ISP can do. Although correctly setting up your SPF/DKIM will
help a lot here

Post by Jeff Gaines
Is it possible their system is set up to not send 2SV emails? I've raised
a ticket but suspect I need to move away from them as their service is so
bad nowadays.

Probably the way to go.

Theo

[Jeff Gaines]

Post by Jeff Gaines
I use one of my email addresses (hosted with Heart Internet) for two stage
verification but in the last couple of weeks the email with the code
hasn't arrived so I can't log on even with several attempts.

Thanks for all the replies :-)

Heart finally admitted to email problems that have now been fixed - I
have made a note in the diary to switch to MB when it's up for renewal.